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News Release

05/29/13
Safeguard Receives Exemplary Ranking in Customer Satisfaction Survey

In a survey conducted by Deluxe Research & Decision Science group in February 2013, Safeguard received an outstanding Net Promoter Score (NPS) of 84. The NPS is a well-known business standard for measuring a company's promoters vs. its detractors to determine relative strength. Companies with the most loyal customers and efficient growth often show an NPS in the 70 to 80 range, and Safeguard scored above the top end of that range. "Companies with a better ratio, or score, of promoters to detractors tend to grow more rapidly and more profitably than their competitors," Deluxe Research points out.

In the Overall Quality of Products category, 76 percent of respondents gave Safeguard the highest possible rating (10 out of 10), with an additional 21 percent giving the company either an 8 or 9 out of 10. Seventy-five percent of respondents gave Safeguard a 10 out of 10 for its Overall Quality of Service, with an additional 19 percent awarding the company an 8 or 9 out of 10.

"We're really proud of our internal achievements and feel that this ranking substantiates what we already knew about the unmatched quality of our products and services," said Scott Sutton, Vice President of Franchise Development. "We strive to maintain meaningful relationships with our customers, which truly drives our success."

The survey's respondents were selected randomly and divided into different groups based on their ordering history with Safeguard: first-time buyers, new buyers and repeat buyers. In addition to the outstanding overall NPS score, Safeguard's first-time buyers gave the company an NPS of 88.

ABOUT SAFEGUARD
For more than 57 years, Safeguard, through its network of dedicated distributors, has been providing the products, services and expertise needed by organizations and businesses to help them grow and succeed. Through innovation, dedication and a commitment to quality and integrity, Safeguard has transformed itself from a small check-printing business to a fully diversified business solutions enterprise. Safeguard distributors enjoy a proven and efficient business model that provides them with the opportunity to achieve professional and personal success.

 

Source: Safeguard Business Systems

Nicki Diller
Safeguard Communications Manager
214.905.4776